Q:Can I get product samples?
A:To get samples,please contact
Q:When i re-order,sho i pay the mold fee again?
A:No, we'll keep each mold for 3 years,during this time,you can re-order without mold fee.
Q:Express shipping is too high,any other options for shipping?
A:Yes,we could also ship via china post,e-package,or agent express with low cost.
Q:I need some very urgent, how fast you can produce it?
A:For most items,it will need only 3-7 days when in a rush.Depend ing on your item,our sales will check schedule and get a fastest
pr oduction time for you.
Q:UPS/TNT/DHL Express lost/broken my package,how could i do?
A:If you dicin’ t receive it in time, please let us know,we’ ll check with express and get you an answer.
If you just receive part of your products, some cartons lost or broken, pi ease complain with the shipper and take a photo when
you touch them, let us know at first time,and send us the photoes,we’ ll re-make the lost items for you for free and make claim on
this to express.
Q:lf received, but its wrong,how could i do?
A:lf you provide wrong info and cofirmed wrong artwork or product ion plan,then sorry you will afford to re-make them.
If we made products wrong with our artwork or productio/i plan, we’ II re-make for you for free.
If you are in a rush for the wrong items,so have no time for the re-mak ing .please be kind to accept our sorry and discount for
you.
